1. Who we are and scope
Hopekell Micro Systems Enterprise (RC 3335881), trading as Hopekell Technologies, is responsible for personal information covered by this policy. It applies to our public websites, contact and quote forms, client services, SaaS and event platforms, digital products, training, support, marketing, and business operations. A specific product may provide an additional privacy notice where its data practices differ.
2. Information we collect
- Identity and contact information: name, email, telephone number, organisation, address, and account details.
- Project and transaction information: requirements, correspondence, proposals, invoices, payment status, support requests, and service history.
- Platform content: information you submit when using a product, event service, training application, referral programme, or client portal.
- Technical information: IP address, browser, device, operating system, logs, approximate location, cookies, and interaction data.
- Career information: CV, qualifications, portfolio, employment history, and application responses.
Please do not send sensitive information we have not requested.
3. How and why we use information
Depending on the context, we process information to take steps you request, perform a contract, comply with legal obligations, pursue legitimate business and security interests, or act with your consent. Uses include:
- responding to enquiries, preparing quotes, delivering products and services, and providing support;
- creating accounts, authenticating users, processing orders, invoicing, and maintaining business records;
- operating, monitoring, securing, troubleshooting, and improving our websites and platforms;
- communicating service notices and, where permitted, offers or company updates;
- preventing fraud, abuse, security incidents, and violations of our terms;
- assessing applications for jobs, internships, and training; and
- meeting tax, accounting, regulatory, dispute, and other legal requirements.
4. Payments
Payments may be processed by banks, payment gateways, marketplaces, or other payment providers. We generally receive transaction references, status, and limited billing information rather than complete card details. Those providers process information under their own privacy notices and security standards.
5. Cookies and analytics
We and our service providers may use cookies and similar technologies needed for security, sessions, preferences, forms, analytics, performance, and customer support. You can control optional cookies through available consent controls or browser settings, although disabling essential cookies may prevent parts of a service from working correctly.
6. When we share information
We do not sell personal information. We may share only what is reasonably necessary with employees and authorised contractors; hosting, email, analytics, support, payment, communications, and security providers; professional advisers; marketplaces and integration partners you choose; regulators, courts, or law enforcement where legally required; and a successor in a genuine merger, reorganisation, financing, or sale of business assets.
Providers are expected to protect information and use it only for the relevant service. Some recipients may operate outside Nigeria; where required, we use appropriate safeguards for international transfers.
7. Client-controlled data
When we build, host, support, or process information through a solution on behalf of a business client, that client may determine why and how the information is used. In that situation, contact the relevant client first to exercise rights relating to its data; we will assist as required by our agreement and applicable law.
8. Retention and security
We retain information only for as long as reasonably needed for the purposes described, including service delivery, support, backups, warranties, accounting, tax, fraud prevention, and legal claims. Retention periods vary by record type and contractual or legal requirements.
We use reasonable administrative, technical, and organisational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot promise absolute security. You should use strong passwords, protect credentials, and notify us promptly of suspected unauthorised access.
9. Your choices and rights
Subject to applicable law and relevant exemptions, you may ask to access, correct, update, delete, restrict, or obtain a copy of your personal information; object to certain processing; withdraw consent for future processing; or opt out of marketing. We may need to verify your identity and may retain information where a legal or legitimate basis requires it.
You may also raise a concern with the competent data-protection authority. Unsubscribing from marketing will not stop essential service or transaction messages.
10. Children
Our general websites and commercial services are not directed to children. Where a product or programme intentionally involves a minor, we will seek appropriate consent and apply safeguards as required by law. Contact us if you believe a child supplied information improperly.
11. Updates and contact
We may update this policy as our services or legal obligations change. We will post the revised version here and update its date, and provide additional notice where appropriate.
For privacy requests or questions, email info@hopekelltech.com, use our contact page, or write to Hopekell Technologies, 31 Ndoki Road, Aba, Abia State, Nigeria.